Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email, phone number, company name)
• Business information (trade type, call volume, current processes)
• Call data and recordings (when using our service)
• Technical information (IP address, browser type, device information)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to your inquiries and requests
• Send you technical notices, updates, and support messages
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues

Call Data Processing

When you use Afterhours, we process call data including:

• Call recordings and transcripts
• Caller information (name, phone number, address)
• Call metadata (duration, time, date)
• Job details and notification information

This data is processed to provide our service, generate call summaries, and send notifications. We retain call data in accordance with our data retention policies and applicable law.

Data Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• With service providers who assist us in operating our business (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability

To exercise these rights, please contact us at support@afterhours.com

Contact Us

If you have questions about this Privacy Policy, please contact us at support@afterhours.com